Take photos directly in the CRM
crm
06/10/2026
Problem
When working with CRM elements, employees regularly have to add photos to comments, for example of documents, products, deliveries, damage or situations on site.
In the standard process, the camera is opened separately, the picture is first saved on the device and then uploaded manually to Bitrix24. After that, the employee has to return to the right CRM element and assign the photo to the matching comment.
This process is unnecessarily cumbersome, especially on mobile devices, and interrupts the actual work process.
Typical difficulties:
- The camera has to be opened outside of Bitrix24.
- Photos are first saved locally on the device.
- Files then have to be searched for and uploaded manually.
- Employees switch multiple times between the camera, file storage and CRM.
- Images are accidentally assigned to the wrong contact, deal or process.
- Documentation steps are forgotten or postponed in everyday work.
- On devices with many stored images, the right file is not always immediately findable.
- Additional steps make usage harder for field service, service and warehouse staff.
Especially with frequent on-site appointments, goods inspections or service assignments, the time required adds up. At the same time, the CRM timeline loses meaning when important images are missing or added only belatedly.
Solution
WAM IT integrates a photo function directly into the comment function of the Bitrix24 timeline.
Employees can start the camera from within the opened comment, take a picture and add it immediately as an attachment. The photo does not have to be saved separately first and then selected manually.
How it works:
- A "Photo" button in the comment.
- Opens a camera popup in the browser.
- "Take photo" button: the image is created instantly and attached.
- "Cancel" button: closes without saving.
- The photo is inserted directly as an attachment in the comment.
The extension is adapted to the existing Bitrix24 environment and the relevant CRM areas. It can be defined in which elements and comment fields the photo function should be available.
Output
After the integration, employees can take and document photos directly while working in the CRM.
This makes the process significantly faster and increases the likelihood that important information is stored immediately in the correct CRM element.
- 3-5 seconds instead of 30-60 seconds of effort.
- Faster documentation of information.
- Higher quality of the CRM timeline.
- Fewer errors and forgotten details.
Before the project starts, WAM IT checks your Bitrix24 environment and coordinates the desired range of functions with you. If required, the solution can be extended, for example with an image preview, a retake before saving, several photos per comment or additional file labels.
