Mail 2 CRM
crm
03/12/2026
Problem
In the standard Bitrix24 webmail, linking emails to CRM elements is limited.
This leads to:
- Only simple assignment via fixed rules is possible.
- No flexible linking to existing elements.
- Manual searching required.
- Errors caused by incorrect assignment.
This results in lost contacts and extra effort.
Solution
The "Mail 2 CRM" module extends the webmail functionality.
Features:
- Buttons for direct linking to:
- Lead.
- Deal.
- Contact.
- Company.
- Smart process.
- Task.
- Fast element search.
- Linking directly in the timeline.
- Multiple links possible.
- Full integration without limitations
Output
- Fast and precise assignment of emails.
- Full context in the CRM.
- 50–80% time savings.
- Fewer errors and duplicates.
- Better collaboration.